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Overview
At Dero Catering Equipment, we want you to be fully satisfied with your purchase. Our return and refund policy is valid for 7 days from the date of purchase. If more than 7 days have passed, unfortunately we cannot offer a full refund or exchange.
To be eligible for a return:
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The item must be unused, in its original condition, and in original packaging.
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You must provide a receipt or proof of purchase.
Please do not send items back to the manufacturer unless instructed by our team.
Non-Returnable Items
Returns are not accepted for the following items:
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Perishable or consumable goods such as soft serve mix, ice cream cones, food wrapping rolls, and FOMO packaging.
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Custom-manufactured or special-order products.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item, please contact us to confirm if a replacement is available.
Handling Fees
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Any item returned after 7 days will incur a 25% handling fee.
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Cancellations after placing an order will also incur a 25% admin and handling fee.
Refund Process
Once your return is received and inspected:
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We will notify you via email whether your refund is approved.
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If approved, a credit will be issued to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund:
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First check your bank account.
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Then contact your credit card provider.
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If still unresolved, email us or call 011 854 6668.
Return Shipping
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Returns must be brought to Dero Suppliers, located at 211 Rose Ave, Lenasia, or delivered to our repair center (South of JHB) by prior arrangement.
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Customers are responsible for return shipping costs, and these costs are non-refundable.
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We recommend using a trackable courier or purchasing shipping insurance, as we are not liable for damages during return transit.
Delivery Information
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Delivery is not included in any listed product price.
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Delivery is area-based and calculated according to weight, size, and destination.
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We use The Courier Guy for national deliveries.
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A team member will contact you to provide an accurate delivery quote once your order is placed.
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If you prefer to receive a quote beforehand, email us at admin@derocateringequipment.co.za or call 084 666 5389 / 011 854 6668.
Important Notes
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All items will only be dispatched once full payment, including delivery fees, reflects in our business account.
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If you’re unsure about anything, contact our friendly team for help—we’re here to ensure your order is smooth, secure, and satisfactory.
Need Assistance?
📧 Email: admin@derocateringequipment.co.za
📞 Call: 084 666 5389 | 011 854 6668
