Shipping Policy

Shipping Costs & Delivery Process

At Dero Catering Equipment, we offer nationwide delivery across South Africa. Due to the size and nature of our products, delivery costs vary based on your location and the dimensions of the items ordered.

Shipping costs are not included in product prices and are calculated based on item size, weight, and delivery area.

Once you place an order, we will provide you with a delivery quote before any payment is required. You are under no obligation to proceed until you have approved the delivery cost.

This ensures you receive an accurate and fair delivery rate based on your specific order and location, with no hidden fees.

📦 How Shipping Works

🚚 Courier Partners
We use The Courier Guy and other trusted courier partners to ensure safe and reliable delivery.

🚚 Delivery Options

Nationwide delivery is available to all major cities and outlying areas in South Africa.
In-store collection is available from our Lenasia showroom.

🚚 Dispatch Terms
Orders are only dispatched once full payment of the order and the approved delivery fee has reflected in our business account.

🚚 Customer-Arranged Couriers
Dero Catering Equipment is not liable for damages in transit when customers use their own courier service.

For a delivery estimate before ordering, please contact us with your location and product list and we will provide a quote upfront.

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Questions?

📧 Email: admin@derocateringequipment.co.za
📞 Phone: 084 666 5389 | 011 854 6668

We’re here to help with quotes, shipping updates, and special delivery arrangements.