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Shipping Policy

At Dero Catering Equipment, we offer nationwide delivery across South Africa. Due to the nature and size of our products, we follow a flexible, quote-based shipping process to ensure accuracy and affordability for every customer.

📦 How Shipping Works

  • No Flat Rates:
    Shipping costs are not included in the product price and are calculated based on the item’s size, weight, and destination.

  • Courier Partner:
    We use The Courier Guy and other trusted partners to ensure safe, reliable delivery.

  • Shipping Quote Process:
    After placing your order, our team will contact you to confirm delivery details and provide a custom shipping quote.

  • Need a Quote Before Ordering?
    No problem — contact us with your location and product list, and we’ll give you a delivery estimate upfront.


🚚 Delivery Options

  • Nationwide Delivery:
    We deliver to all major cities and outlying areas in South Africa.

  • In-Store Pickup:
    Customers are welcome to collect orders directly from our Lenasia showroom once payment has cleared.


🔒 Shipping Terms

  • All items will only be dispatched after full payment of the order and delivery fee has reflected in our business account.

  • We recommend using a trackable courier service for any returns or exchanges.

  • Dero Catering Equipment is not liable for damages during transit when customers use their own couriers.


Questions?

📧 Email: admin@derocateringequipment.co.za
📞 Phone: 084 666 5389 | 011 854 6668

We’re here to help with quotes, shipping updates, and special delivery arrangements.

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